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  • Phone 01543 300068
  • enquiry@thelisteningcentre.co.uk
  • Energy House, 35 Lombard Street, Lichfield, Staffordshire WS13 6DP

  • EAP Services for Industry Leaders

    For over 15 years, we have been providing EAP services to
    some of the Midland’s most recognisable organisations.

    What is an EAP? contact us

  • Placing Customers First

    The Listening Centre is committed to a single goal: to demonstrably improve
    the health and wellbeing of everyone we engage and support.

    About Us contact us

  • Real Help from Real Experts

    We recognised that individual organisations have specific needs
    and have established year round access to high quality expertise.

    What we do
    contact us

Why Choose The Listening Centre

Improve employee satisfaction
and performance

Assisting you to develop the right programs and practices that will have an impact on morale and motivation is where we excel. Get in touch to find out how.

Facilitating a healthy
work-life balance

We are witnessing a generational shift in our attitudes to work. With the lines between work and home becoming increasingly blured, our expertise can help regain control of this growing issue.

Promoting and sustaining
resilience and wellbeing

Stress has many physical and psychological negative side effects. We help employees to reduce stress levels and improve their ability to cope with lifes challenges.

These are our PASSIONS!

what we do

We help organisations support their most valuable assets - their people by delivering a fast, confidential first-class services to thousands of employees both in public and private sector organisations. We make lives more manageable productive and healthier. These improvements translate into more efficient workplaces, more engaged employees and increased company loyalty.

More service

Staff Counselling

Staff Counselling

We offer speedy interventions that minimises the time that employees have to wait for support on the NHS.

read more

Corporate Training

Corporate Training

With a strong emphasis on resilience, interpersonal skills, managing stress, coaching, conflict resolution, communication and change management, we can help develop your staff with first class training programmes.

read more

Workplace Mediation

Workplace Mediation

Mediation is fast becoming recognised as a highly effective process to help resolve employment disputes and reach an agreement. Choosing a neutral mediator is quick and cost effective for all parties concerned.

read more

Trauma Support

Trauma Support

Critical incidents can occur in many different ways. We provide a trauma support programme that combines 24 hour telephone support, face-to-face clinical intervention and innovative learning and development packages.

read more

Here are 5 reasons why you should call us today…


  • Having a robust EAP in place promotes and supports employees physical and mental wellbeing, optimising their attendance, engagement and performance at work.

  • We can help you identify, prioritise, assist and address significant health and wellbeing related issues to reduce the level, frequency and duration of sickness absence.

  • Among HR professionals, EAPs are recognised as essential in delivering a personal and professional source of support that, crucially, is independent.

  • Incorporating an EAP into your absence management strategy maximises its effectiveness and can speed up returns to work.

  • It is an excellent demonstration of your company’s fulfilment of legislative requirements.


contact us
0%

Of organisations now use an
EAP service as part of their
Health and Wellbeing Plan*

0

Average days to wait for a
1st Appointment with one of our
Professional Counsellors

0%

Clients seen within
5 miles of their home or
work location

0

Our average number of
counselling sessions with
each client who’s referred to us

testimonials

Annica Goodwin

Assistant Chief Executive

“The Listening Centre is exceptional in terms of their overall work ethic including reliability, confidentiality and professionalism whilst at the same time providing the authority with good value for money.”

Ian Williamson

Occupational Health Manager

“Having worked with The Listening Centre for over a year now, from day one they have been a pleasure to engage with in order to help us provide the essential support to our staff when needed.”

Dr Sarah Leighman

Head of Organisational Development

“We were consistently impressed by The Listening Centre’s expertise which has helped our Occupational Health and HR teams both resolve workplace conflicts, sustain attendance and get employees back to work.”

Cathy Pepper

HR Manager

“Lichfield District Council are proud to collaborate with The Listening Centre, who have been providing a first class, seamless welfare support solutions to our workforce since 2003.”

Louise Williams

Regional Education Manager

“Working with The Listening Centre was (and continues to be) an outstanding experience. Results speak for themselves with amazing outcomes they are our first point of contact for complex employee dispute resolution.”

Zoe Harris

Occupational Health Manager

“It’s a pleasure to work in partnership with The Listening Centre. They consistently provide a professional, confidential, and reliable service. Always approachable and available to respond to the needs of our organisation.”

Debbie Glasgow

Occupational Health Manager

“The Listening Centre provides an outstanding service and we consistently receive positive feedback from our employees. The entire team is accommodating, supportive, efficient and simply amazing!”

Stacey Deakin

Chief Personnel and Compliance Officer

“We’re proud of our long standing collaboration with The Listening Centre. The team are compassionate, friendly and helpful. The results speak for themselves and we’re grateful for such a reliable and trusted source.”

Sarah Greswolde

Mental Wellbeing Practitioner

“The Listening Centre is a valued part of our wellbeing provision. A reliable, flexible and proactive provider, always keen to work in partnership and genuinely invested in the quality of care they deliver.”

Wendy Jennings

Group HR Manager

“The Listening Centre has provided their full suite of services to us for many years. Their input is both accessible and value for money, keeping the majority of our employees in the workplace, rather than being off sick.”

Rosie Leach

HR Business Partner

“We’ve worked with The Listening Centre for a number of years and the service they provide has been invaluable, especially during the pandemic. It’s with great pride that we can offer the service to our employees.”

Helen Keenan

Former Headteacher/Principal

“We pride ourselves on the wellbeing of our staff. The Listening Centre’s an important additional support. Feedback is positive and the impact very powerful. I highly recommend TLC to employers who’re committed to looking after the health of their staff.”

Jane Selman

Head of HR

“We use The Listening Centre to provide counselling. Feedback is always positive. We highly recommend TLC to other employers. They offer a quality, confidential service that is good value for money.”